Help topics


Billing & Payments

Unfortunately we’re not able to make discounts, as we believe that would be unfair to customers who pay the full price for the course. Also, we don’t believe in discounts because we feel that our products are fairly priced.

We do provide a monthly payment programs for our courses.

Our products have a 30 day money-back guarantee. However, your success is dependent on making good music, going through the content and actually putting in the work.

If you can show us that you’ve put in the work and done all the exercises we’ll gladly give you your money back. No sweat.

You can request a refund here.

Of course! Just send us the receipt of the product you’d like to upgrade.

Also, let us know which package you’d like to upgrade to and we’ll send over details as soon as possible.

Upgrade here.

Yes we do! To apply, please submit a ticket here.

Courses

You can access the course dashboard by visiting: https://heroic.academy/login/
After you login to the Academy, head over to your course and find a free copy of the book inside one of the lectures.
Unfortunately we cannot extend your deadline. If you want to sign up you’ll have to do it within the enrollment window.

If you missed the deadline, you can wait a couple weeks until we re-open enrolment for you.


Books

Nope! You will receive a free copy of any future updates.
A link to the download will be sent to the email you provided during checkout. Make sure to download the book on a laptop or desktop computer as it’s in a zip format and can’t be opened on a smartphone or tablet.

After it’s downloaded you can transfer the book onto your mobile devices.


Other

Currently we’re not looking for new management artists at Heroic. But if we are, we’ll find you.
Unfortunately, we’re no longer able to offer consulting services anymore.

We simply don’t have the resources to be able to cater to each individual person on a personal strategy.



Submit a ticket